Posted in Car Rental, Mexico, Travel

Renting a car in Mexico

Renting a car in Mexico costs nickel and dime comparing to what car rental insurance costs which can easily double, if not, triple up the rental costs, so I understand travelers wanting to use their own credit card’s insurance to cut back unnecessary expenses. I tried to do the same.

After being scammed in Costa Rica¬† I took all the precautions I could think of prior to my Mexican trip to avoid scam. There is always new under the Sun ūüėČ

Your American credit card probably comes with a car rental insurance which is (or should be) accepted worldwide, including Mexico, if there are exclusions they are mentioned in the benefit package. I have a Chase credit card via  United Airlines so in my case only Ireland, Northern Ireland, Jamaica and Israel are excluded, Mexico should be fine.

In order for you to be able use your car rental insurance you must decline the rental company’s collision insurance and charge the entire rental cost to your card. Coverage is primary and provides reimbursement up to the actual cash value of the vehicle for theft and collision damage for most rental cars in the U.S. and abroad. The damage or theft must take place during the rental period as outlined in the rental agreement.

What do you do when you show up at the rental agency to pick up your reserved car and the folks tell you that your credit card’s insurance is not accepted?¬† You can always argue, best case scenario in English, worst case in Spanish, but they are pretty much in control. Unfortunately you don’t have the same rights like here in the USA, you depend on them.

I did some digging and read other blogs on the net so what I’m sharing with you today is the combined knowledge of a few travelers, including mine.

  1. Book a rental car on an American or European web site, choose a chain instead of a local Mickey Mouse company.  If you deal with an American or European chain, you are a little more protected and can file a complaint when you return.
  2. A month prior to your Mexican trip contact your credit card provider and ask for a letter in both English and Spanish describing the car insurance benefit your credit card has. Said letter should state the account holder’s name but if somebody else drives your rental car the letter should mention his/her name as well and you have to note that on both the car rental reservation and the rental contract.¬† There should be a description of your car insurance benefit stating it is valid in Mexico and what it exactly covers in what amounts. (On a side I would like to mention that credit card companies have an auto-generated letter and they may not state everything that Mexico requires).
  3. When you have this letter in Spanish you have to submit it to the Mexican government for approval via email, it is called the¬†Comision Nacional De Seguros Y Fianzas. Please take a note of their email address: There is a big change you won’t get a reply from them or you get a ticket number of your request but nobody follows it up with you. I did not hear back from anybody either so I sent an email to both Expedia, where I reserved my car, and¬†EuropCar, where I was going to rent a car from to let them know about my failed attempts. I sent a second email to the Mexican government.¬† EuropCar could not care less, Expedia stepped up and told me to save the receipt and file a claim upon return should my “rental rate go up” or if EuropCar¬†overcharges me.
  4. If you are +Gold member at Expedia, like I am, you can travel with ease and have more chances of getting your money back.  The Costa Rican case took me 6 months but Expedia always backed me up.
  5. My Expedia car rental reservation came with a Third Party Liability Insurance (SLI) which is mandatory in Mexico, if yours does not come with it, you will need one.¬† If you buy that in the USA the Mexican agency may not accept it, they will sell you their own and you cannot control that. ¬†Despite all my preparation¬†EuropCar still charged me Liability Insurance because they did not accept the one that I bought on Expedia and charged me another nice amount for Damage and Loss Waiver, which came with my credit card. ¬†They said I was supposed to communicate with the Mexican government for their approval. I showed them I tried but failed. ¬†Total loss is $189. ¬†You cannot win, you are at their mercy so buy the cheapest car you can get and except charges to be added to your original reservation cost. Don’t prepay anything so that you have a chance to walk away from anything you don’t like. Except the worst and hope for the best.

Safe travels, my friends, let me know how yours go! Good luck!



Posted in Baltic States, Car Rental, Europe, Ferries, Scandinavia, Trains, Travel

Building your own Baltic-Scandinavian road trip and cross country travel

If you have the Baltic states and the Scandinavian countries on your bucket list, like I do, you are looking at one of the most complex and lengthiest road trips on air planes, trains, buses, ferries and rental cars. You are crossing from EU countries into non-EU countries passing immigration check-points; Russia requires a tourist visa and Sweden has travel restrictions due to the refugee crisis. ¬†Taking a cruise would be the easiest and perhaps the safest way to see it all, but you know me, I don’t like it the easy way, a cruise¬†gives me no work when everything is organized. ¬†The cheapest cruise only includes¬†4 countries in 7 days and starts from $1,000 per person not including¬†airfare, and as we all know, you won’t see much of Europe by taking a cruise.

Time is the most important thing on a vacation so when you are traveling you need to plan it¬†smart while staying on a budget. ¬†Distance is pretty big here so you don’t want to take the same road or ferry twice.

Here are some travel tips for you:

Since hotels are very expensive in Nordic countries I prefer taking the night trains or ferries so we are traveling while sleeping, waking up in the next city.  Just like anybody else, I would like a nice hotel room with comfortable beds and room service but Scandinavia is too expensive for me.  I solved that problem by booking a night train and ferry and killed two birds by one stone, we are traveling while sleeping!  These trains have sleeping compartments, dining compartments and shared showers in each wagon but if you can afford a luxury cabin you will get your own private bathroom and living room with a turn down service!

The Grand Express¬†is the most popular train in Russia, which is a luxury night train. It takes 8 hours to get to St. Petersburg from Moscow but you¬†are traveling at night, sleeping comfortably. ¬†Mostly tourists¬†take it because it is considered to be a “one of a lifetime” experience and I decided to do the same. ¬†Luxury cabins are air-conditioned cabins which consist of a bedroom, a bathroom with hair dryer and a separate living room equipped with flat screen TVs, DVD player and a mini bar. ¬†The cabins are nicely decorated with paintings on the wall. Uniformed cabin¬†attendants bring you towels, bathrobes with slippers, toiletries, newspapers, fruit plates, snacks, supper, chai, water. They serve your meals in the cabin and set you up for free transportation within your arrival city. ¬†All passengers have free wifi and breakfast included. ¬†Standard¬†cabins don’t come with sheets but you can rent them and if you wish to shower you can use one of the shared bathrooms in each wagon for a couple of euros. ¬†There is chai at the end of each wagon.

There are other fast trains in Russia as well, also consider the bullet train from St. Petersburg to Helsinki or Allegro.

Long distance buses are available between countries and I rate them with 5 stars because of comfort and luxury but I can’t shower and sleep on a bus, so for rides over 5 hours I consider other public transportation. ¬†For international buses check out Lux Express¬†and book your seats online, tickets start from 3 Euro per person.¬† We will be taking this bus from Tallinn to Riga, riding approximately for 4 1/2 hours.


Ferries: This is the easiest and cheapest way to travel around here; ferries are very similar to cruise liners, equipped with casinos and restaurants, pool, spa and duty free shopping arcades.  For overnight ferries book a cabin and take a good night rest, wake up in another country and have a nice breakfast onboard before hitting the city.

The most popular ferry lines are the following: Eckero Line,  Tallink Silja, Viking Line,, St. Peter Line.

You are going to love Helsinki, Tallinn and Riga because these ports are in downtown so if you are only there for a day you may want to rent a luggage locker for a couple of euros before boarding the next ferry or bus that takes you to your next destination.  If you are staying in the city, consider booking a hotel in downtown to walk less with luggages and stay close to everything. PLEASE NOTE THAT IF YOU ARE TAKING A FERRY TO ST. PETERSBURG, YOU CAN NOW TAKE ADVANTAGE OF VISA FREE TRAVEL FOR UP TO 2 DAYS!!! That is a big deal because a Russian tourist visa for American citizens is $160 per person and requires a lot of paperwork from invitation letters to mandatory health insurance with a coverage of over $35K Euros.


Helsinki, Finland
Scenic summer panorama of the Market Square (Kauppatori) at the Old Town pier in Helsinki, Finland

Rental cars: This is going to be the hardest task, I really don’t recommend it; it is doable but takes a lot of hassle and time if you are going to cross from EU to non-EU countries.¬† I read blogs about crossing from Estonia to Russia can take as many as 24 hours and as “short” as 12 hours if you purchase a rapid pass.¬† I kid you not!¬† If you must rent a car in the EU consider dropping it off before entering Russia but you will be fine everywhere else. ¬†You can take your rental car on a ferry but that may get expensive when you are visiting a few¬†countries taking multiple ferries and you still need to return the rental car in the same country. ¬†Some countries accept your American driver’s license, some don’t so if you insist on driving then you need to get an international license for this trip, which will only be good for a year. ¬†Norway and Russia are not in the EU but every country¬†has rules on taking their rental cars out, some allow it, some don’t and if they do allow it, it comes with restrictions and extra costs. ¬† One way rentals are possible for a surcharge but forget about dropping a car off in a different country, even if the countries are close to each other.

EU countries don’t want to you to drive to Russia but Russia allows you to take the rental car to EU countries¬†as long as you buy¬†a comprehensive car insurance and pay an additional fee. ¬†Russia prohibits you¬†to drive through certain formal member states, like Belarus, so if that is the case you can forget about driving from Moscow to Riga because you would need to cross there. ¬†Keep in mind that it is not much to see between St. Petersburg and Moscow and the drive takes over 8 hours (non-stop); basically you are wasting a full day on driving when you could get an air ticket for $40 one way (with taxes included) on¬†Aeroflot. Just my 2 cents.


Moscow, St. Peter’s Basilica

Sweden has similar restrictions; most rental car companies don’t let you take the car out of the country, except Sixt and Hertz, where you need to pay an extra fee; they call it a license, I call it a rip-off; they just want to get more money out of you. In Europe there is no such thing as a “license” but there is a difference between insurance policies and how countries accept foreign insurances.¬† The are countries with higher car related crime rates but other factors, like theft (in Poland) and vandalism (in Sweden) also factor in the insurance policies.


Keep in mind that you have to pay toll on most roads, tunnels and bridges in Scandinavia. ¬†Roads are toll-free in¬†Denmark with the exception of two toll bridges, the¬†√ėresund is 48 Euro one way while the¬†Storeb√¶lt is 18 Euro for a minicar, pretty hefty I say.


Metro in Moscow: Well, I won’t say a word, just look at the photos below, you might think you are in a museum…No, that is how the metro stations look like in Moscow ūüôā


Images: Smarttravel, Autocarhire, Latvia-Florida, Ulkotours, Ilacnet, Theculturemap, Erlangfactory, Twistedsifter, RealRussia, Russiantrains, Travelukr, Travelfree, Luxexpress, Simplonpc,  Cruisingtalk, nwgw, baltictravelcompany, hiconsumption, architecturaldigest, Grand Express

Posted in Car Rental, Travel

Road trippers: How to avoid being scammed abroad by car rental companies. Stay away from FireFly Rent a Car!!!


Please find above attached documents: original car rental reservation showing $226.18 booked via Expedia and Firefly Rent a Car charge at the Costa Rica airport showing $699.61, nearly a $500 overcharge! 

As a road tripper, this is my biggest nightmare because an American customer has no rights to complain abroad, nowhere to run, you are at the mercy of these foreign companies in the travel industry.  Nothing can prepare you for what can happen to you abroad so I am going to share my wisdom and own experience to prepare you the best I can for your next car rental overseas.

You fly many hours overnight, cross oceans and time zones and arrive with a lot of excitement to discover a new country. You have your hotels booked and activities lined up for the next few days or weeks, got your maps and GPS ready. ¬†You pick up your luggages, pass customs and immigration then take a shuttle to pick up your rental car. ¬†You line up at the counter and are informed that they can’t honor your original rental quote and¬†the rate¬†has now¬†tripled!

These people know you came from the USA (or western countries), the word “TOURIST” is written all over your forehead, they know you came with credit cards and US dollars. You just became a victim of a scam.¬†There you are, tired and jet lagged, frustrated trying to solve your transportation problem and re-think your entire road trip.

  1. Taxi is too expensive for a 10 day road trip and most likely you won’t find any cabs in remote locations near volcanoes, jungles, waterfalls, national parks, etc. ¬†You need transportation multiple times a day because you not only need to get from one city to another but also need to go out for either grocery shopping or to dine out. ¬†So taxi is out.
  2. Buses and trains only travel between certain cities and please keep in mind that traveling on buses can take double, if not triple the amount of time versus driving a car on a shorter route with higher speed and fewer breaks; buses stop everywhere and take detours to pick up passengers from many remote locations.  You may have to transfer buses and trains and wait for connections. When you arrive at a bus stop you will still need to take a cab to your hotel and then you still have to get to a national park somehow or wherever you go next from your accommodation. You will greatly depend on bus or train schedules and routes, given they even go to the cities you are heading next.  If you do decide to take this option then you seriously have to reconsider your road trip and perhaps eliminate a few cities and activities, in that case you have to re-plan your entire trip based on train/bus routes and schedules.  If you have already paid for hotels and activities then you might have a loss if you need to cancel those.
  3. You look for other car rental companies in the hope of finding lower or the same prices. Chances are slim that you will find reasonable rates at that time (without prior booking) especially during peak travel seasons or holidays or on certain remote islands, like Sardinia, Corsica or Iceland where they only have limited availability due to destination.

So, what can you do to prevent getting into this situation?

  1. Always book your rental car to be picked up at an airport, big or small but make sure it is an airport. ¬†It doesn’t mean you will never get scammed at an airport but chances are smaller that they will rip you off there.
  2. Choose a big name, preferably American or European chain. Again, it does not mean that you will never get scammed at brand name car rental office but the chances are smaller.  Please note that car rental offices can be sold and they can become privately owned and operated businesses, meaning no franchise rules will apply.
  3. Use an American website for the car rental reservation, either book directly with an American car rental company (Hertz, Avis, Sixt, Thrifty, etc.) or a registered American travel agency. You just have more rights there as a damaged US customer abroad.  I am a faithful and loyal customer of Expedia so I am only booking with them; I can recommend them to any traveler.
  4. Pick an option where you can prepay for the car. Again, it does not mean that the car rental agency will never increase the original booking rate and asks you for a difference due to higher prices but the chances are smaller.  Besides, if all goes well, prepaying for a rental car normally gives you an even better deal (5-10% discount).
  5. Stay away from Firefly Rent a Car in Costa Rica and pretty much anywhere else. ¬†That was the company I rented from overcharging me $500 but looking at their Italian branches, they have a lot of negative feedback in Europe as well. They simply do not respond to inquiries, ignore all emails and phone calls and you certainly can’t argue with them onsite. They won’t give you the rental car until you pay the increased rate so it is their way or the high way!
  6. Use your American credit card for payment. Now, if you do agree to pay the increased amount for the rental car (simply because you don’t have any other option) and sign the contract, furthermore you initial it on multiple places, your bank ¬†cannot reverse the charge, they are bound by that contract even if it is on a foreign language and nobody understands it, the numbers (currency amount) speak for themself.¬† It will not be considered as fraud either because nobody stole your credit card number in this case and you actually used the car. ¬†Most likely you will end up with the charge but at least your bank will investigate the case and they may give a few dollars back as a goodwill if your account is in good standing.
  7. You can report the incident to the Consumer Financial Protection Bureau and file a claim by submitting your documents at That only helps you if the rental car company abroad is an American franchise.
  8. You can also report the incident to the foreign consumer protection agency if you find out who they are. You may not recover your money but at least you can help future travelers and have your voice heard.


Posted in Car Rental, Toll in Europe, Travel

Advising on toll systems in Portugal

Dear Reader and Future Traveler:

If you found incorrect or incomplete information on Portugese toll systems as I did, look no further, this is the blog you need!

In all honesty, I have never seen so many toll gates on one single road and so many different toll systems¬†in a single country, as here. ¬†It does not matter where you enter Portugal, you can’t avoid paying tolls, which already starts at the borders. ¬†Upon entering Portugal you can’t miss these large signs asking foreign vehicles to register for EasyToll. This is a very simple and quick process; you approach the EasyToll machine (make sure your car stands fairly close to the gate), slide your credit card (and leave it inside the machine for processing unlike in the USA where you quickly swipe it), the camera takes a picture of your license plate and¬†associates it with your credit card. ¬†The sign up has a cost of 0.60 Euro+VAT and each journey has an administrative cost of 0.26 Euro+VAT, which will be charged to your credit card.



-These machines do not accept credit cards with a chip so you better have the right credit card with you because you¬†can’t turn¬†around here!!!!¬†

-If you change rental cars during your trip, you can update your registration online but you can’t switch credit cards so make sure your credit card has funds.¬†

You are¬†going to get a receipt as¬†proof of registration, showing your license plate,¬†identifier number and the last four digits of your credit card number. ¬†The registration is valid for 30 days and with EasyToll registration you can drive on regular toll and EasyToll roads. Every time you cross a toll gate¬†the camera will read your license plate and automatically charge the toll to your registered credit card without stopping. The amount of toll for each car category is posted on a big sign just before the gate. YOU ARE NOT ALLOWED TO USE THE VV (VIA VERDE) LINES with this type of registration unless your car is also equipped with a transponder. When you leave Portugal don’t¬†forget to cancel this service to make sure nobody drives¬†the same rental car with your registered credit card!!!

The toll gates cost nickel and dime but they surely add up because the gates are only a few kilometers apart. ¬†There are secondary roads if you want to avoid paying toll but they barely qualify for roads; you basically have to share a single lane with incoming traffic, which could easily mean anything from crossing goats to tractors. ¬†Somewhat scenic but there are no facilities between the villages unless peeing in the bushes satisfies you, not to mention you can’t drive faster than 25 KPH.¬†We did not last long driving on secondary roads, immediately set our GPS to allow toll roads from that moment on and saved an hour on a 2 hour drive!¬†People, gasoline in Portugal is 1.48 Euro a liter so do the math, it is more economical to take the toll roads, trust me on that, so worth it!

Another toll option is a 3 day sticker which entitles you to unlimited use on regular toll roads (driving light vehicles only) but¬†not good for EasyToll roads. ¬†It costs¬†20‚ā¨ with a service cost¬†of 0.60‚ā¨+VAT and an administrative cost of 0.26‚ā¨+VAT per journey. There is also an option of a pre-paid ticket with previously defined date and journey:

Journey from Spain – Porto Airport, via A28 or A41 (round trip)

Journey from Spain – Faro Airport via A22 (round trip)

On a side note: I heard this sticker does not come off easily and rental car companies don’t like it.¬†

The third option is a transponder, so-called¬†Via Verde device. ¬†This device allows you to use the VV (Via Verde) line which is the express line in Portugal while the toll gates debit the amount from your device. ¬†You can rent a transponder and return it or just buy one if you don’t like the hassle. Cost of rental: 6 Euro in the first week and 1.50 Euro for each week after that. Initial deposit is 27.50 Euro (value refunded upon return of the device) and the consumption is depending on the use. ¬†You can purchase this product in Via Verde stores or in service areas, IN CASH. ¬†For permanent stays, the driver may purchase a Via Verde device with direct debit online, Via Verde stores or at the Caixa Geral Bank in Spain. Validity period¬†of 90 days, extendable for an equal period whenever a new minimum preload is made before the expiration of that period.

The ¬†fourth option is the TollCard which is¬†activated through an SMS, with a fixed amount to be consumed depending on circulation. This solution allows payment in cash or with bankcard, is valid for one year and your balance can be found on the Internet. It is aimed at tourists and immigrants. ¬†The driver can buy a pre-loaded card with 5, 10, 20 or 40 ‚ā¨ (with an added service cost of 0.60‚ā¨+VAT for each purchased card).

After purchasing the card the driver shall proceed to its activation by sending an SMS by mobile phone with the code printed on the card and the license plate of the vehicle (instructions on the card), so that it is associated with the license plate of the vehicle. You can activate more than one card, with the accumulation of balances.

The driver can check the card balance online at¬†¬†and when the card balance runs out, the customer will receive an alert SMS. The activated balances will be consumed depending on the use of highways with electronic toll collection only and for each journey it¬īs applied an administrative cost of 0.26‚ā¨+VAT. ¬†Each card is valid for one year after its activation.

A tollcard that is not activated or damaged can be returned in any CTT office and its purchasing cost will be refunded. The remaining credit can also be refunded if a credit card was used for the payment (as long this was ordered during the sign up), in a 6 month maximum period.¬†Buy it at CTT post-offices, at Portuguese highway¬īs service areas or at¬†

Lastly, the fifth kind of toll, which is not mentioned on any website, are the manned toll booths on certain sections so you have to pick up a ticket the old fashion way and pay the toll when you exit or whenever you get to next pay gate on your road.  They accept cash and credit cards as well.




Image: engenhariacivil, autotraveler


Posted in Car Rental, Travel

Driving in Costa Rica

Costa Rica is one of the most popular destinations in Central-America but hotels don’t tell you that you might need to rent an ATV to be able to make it to the hotel (check-in); some roads are unpaved where you are not allowed (and physically unable) to drive a minicar.

Keep in mind that maps are not accurate on road conditions, even my National Geographic map showed roads with solid lines which would indicate a paved road but it happened many times in the Monteverde and Rio Celeste areas that the paved road broke up after half a mile leading to steep and rocky mountain roads which are only accessible by ATV.

Both maps and GPS show all unpaved roads because the roads do exist but it may be in a condition that requires a Russian tank. You need to have some driving skills to maneuver an economy car through a 20 mile mountain road, you need to accelarate uphill and use impulse downhill while finding your way though between the big rocks. ¬†You should never drive at night in the mountains because there are no street lights and you really need to watch out for any danger from crossing animals to incoming traffic, sharing a serpentine is difficult even in daylight, let alone at night. ¬†Just to give you an example your speed is around 10 mph if you manage to drive an economy car.¬† If it rains, you need to get out as soon as possible because roads will become impassable, buses and small cars will get stuck in the mud and you can’t go anywhere in your SUV either because of them.

When traveling to Central or Latin-America, please note that there are no physical addresses.¬† Both residences and businesses use a short description as an “address” like “800 miles from the gas station”, or “100 meters from the soccer field to the left”; I have seen them using a church or school as a landmark as well.

When you have a GPS (whether it is your own or belongs to the rental car), you can’t put in words like “800 meters from the gas station” but you can put in the name of the hotel, a national park, school, church or other land marks or just search for gas stations in whichever city.¬† You can zoom in and out the GPS screen to have a bigger view, if not the whole city at least the neighborhood ahead of you.

I hate to burst your bubble but developing countries are lacking signals on the road. It sucks big time because without street/route names¬†sometimes you don’t even know which city you are in because guess what, there are no city or county names posted! ¬†So, this is what I am suggesting you:

PRIOR TO YOUR TRIP please buy a road map which includes detailed city maps¬†as well. ¬†When you arrive please take a few minutes to study it, be familiar with where you are and where you are going, see if you can memorize street names or neighborhoods you need to drive through. ¬†You certainly can’t hold the map while driving unless there is somebody sitting next to you, who can somewhat read the map.

In addition to the map, you will need a compass. No, I’m not kidding, you are going to need one. ¬†You can also use your smart phone’s compass application which is almost as accurate. You need a compass to have an idea if you are going to the right direction. ¬†If you know from the map that a road is north of you but you got no clue which way is north, then start driving, let your compass tell you. ¬†If your compass is on your smart phone, hold your phone down, the back of your phone should face your legs (when sitting in the car). ¬†The road won’t be completely straight but after a short drive you will be able tell your position.

Now, there is one more option, certainly depending on where you are. If you happen to be in a city near Starbucks, McDonalds, a shopping mall, gas station or any place with free wifi than go ahead and connect your smartphone and simply turn on Waze, get the directions to the place you are heading. ¬†KEEP IN MIND THAT ONCE YOU GET THE NAVIGATION YOU CAN’T MAKE A MISTAKE BECAUSE THE APP WON’T BE ABLE TO RECALCULATE WITHOUT INTERNET; once you leave the wifi area, you are on your own again, so if you do mess it up, I suggest you to turn back and do it right. ¬†The way Waze works is that even though you lose the internet connection, it will save the directions for you. You can thank me later, my friend, but you gotta use your common sense when everything else fails ūüėČ

As a last resort: Ask locals for directions and show them the map. ¬†On the countryside don’t expect them to speak your language, you may need to polish your Spanish in terms of directions ūüėČ

Regarding GPS: If you need to buy a download for the continent, don’t bother it unless you plain to visit other countries there later, and there is no need to pay $10 a day for renting it with the car, for that money you can already buy one brand new. ¬†We made it without a GPS and keep in mind that a GPS may not work either if you are in remote areas of the country, like being in a jungle or volcano area in Costa Rica. In Europe you certainly need a GPS, I would not do it any other way, but today I was only focusing on developing countries.

Photos from various sources: Remax Oceansurf, Loupiote, pacificlots


Posted in Car Rental, Europe, Travel

Renting a car on Sardinia and Corsica

Both Corsica and Sardinia are fairly remote locations, “hidden” gems of the Mediterranean, a popular vacation spot of the “rich and famous” so if you are a budget traveler do what I did: book your car rental (and hotels) a year in advance.¬† There are only a few car rental agencies to choose from and they only have a small selection and limited amount of cars.¬† Car rentals are not only expensive but they tend to get sold out sooner rather than later so once your plans are firm, reserve a car as soon as you can (most rentals can be cancelled or modified), besides you will have to pay for the car when you pick it up so you got nothing to lose by booking early.

Now, both islands have several car rental locations, the most popular ones are at airports and by ferry terminals so you can pick up a car at any airport and return it at any ferry terminal, which most tourist do.¬† Sardinia is pretty big and roads are scarce between the mountains; the serpentine slows cars and trucks down and nobody likes to get stuck for kilometers (hours).¬† Driving 10 kilometers can take you an hour and a half depending on where you are going, airports and ferry terminals can easily be 2-3 hours away one way with “traffic” so smart tourists don’t like to waste time and gas (which is expensive in Italy) not to mention burning the brake pads. Here people prefer one way drop-offs which cost around $100 in the summer of 2015.

VERY IMPORTANT: Once you rent a car in Sardinia, you can’t take it over to Corsica and vice versa.¬† Even though both countries are members of the European Union and the two islands are literally just a 45 minute ride away from each other, the cars are registered in different countries and different car insurance rules apply.¬† You need to pick up and drop off cars on each island, which is a bit troublesome but at least you save on ferry by only paying for pedestrians.

ANOTHER NOTE: You better have an idea of your road trip prior to your vacation because once you land on Sardinia, you can no longer change your mind and request a different location for a drop off or modify the time of return, especially in case of minivans.¬† Since they only have a limited amount of cars and are probably fully booked in the summer months, they really need the car back on time and wherever you indicated originally. So, I suggest you don’t go with the flow here.¬† Stop thinking with your American head ūüėȬ†

Remember: When you are in Europe, it is not all about you.¬† People in the travel and hospitality industry earn a full wage unlike in the US where agents earn commission.¬† In Europe most agents don’t care if you are happy or disappointed, they will get paid regardless how you feel, whether you return or not, and the more south you go, the slower the service gets ūüėČ Did I mention siesta? ūüėČ

Posted in Car Rental, Travel, United Arab Emirates

Driving in Dubai – Toll and Speeding

Car rental agencies may not tell you everything you need to know about driving in and around Dubai but there is an electronic toll system in the United Arab Emirates.  Rental cars do come equipped with a gizmo because it is nearly impossible to bypass toll roads  simply because they are everywhere.  The electric gates are very close to each other, you could easily see five gates or more within a few kilometers but they only cost nickel and dime per gate. We drove over 1,000 kilometers in the Emirates and spent about $50 on tolls in 5 days but it was worthy.

Please note that there is another $45 charge for picking up rental cars at the Dubai International Airport.  Nice, France does the same thing, think of it like a luxury tax.

Well, speeding is a must avoid. Fines are super high and you will get caught, if the police does not stop you, you will get photographed. Fines start from 600 dirham which is around $200 so it is better to slow down and keep the speed limit.  The car rental agencies keep your credit card on file so eventually the fine will get to you one way or the other.

Lastly, driving in Dubai is very stressful.  This is a very busy metropolitan city with a population of 2.5 million plus add visitors who are shopping and entertaining day and night.  There are constructions on pretty much every corner so the city is expanding.  Life does not stop, kind of like New York or Las Vegas; you will find supermarkets open at 1 AM with no parking, people walking with babies/kids in the middle of the night so you wonder what time they go to sleep.

Locals drive like maniacs and aggressive driving is not my strength; they tend to push you off the road.  We picked side roads whenever we could to avoid the crazies on highways.   We spent 5 days there and found at least 10 ways of getting to back to our hotel and 15 ways of getting lost.  There are roundabouts at every end of the road and for a westerner it looked complicated first to understand how to change lines to exit from there and figure out when Arabs are flashing the turn signal in roundabouts.  Chaotic for sure, similar to the traffic in Naples, Italy or Asuncion, Paraguay.  Take the metro in downtown Dubai or pay for a tour if you can, there are not many tourists driving in the city.  The country roads are fine just leave early and come back to Dubai late. Very late!


Posted in Car Rental, Travel

Car rental contract hijacked by another company at the Istanbul airport

Istanbul, Attaturk Airport, November 15, 2015

Turkish Airlines just landed, we passed immigration and customs, picked up our luggages and exited to the arrival terminal.  The Istanbul airport is the most chaotic airport I have seen in my 25 years of traveling, filled with rude people, rushing and bumping into you, no lines anywhere, people are already smoking while exiting.  The airport lacks signage so you basically just follow the crowd.

Back to the topic: we had a car rental reservation with Fox Rent a Car for an economy size car via ¬†We found a “wing” packed with car rental offices, travel agencies, money exchange and public transportation but Fox Rent a Car was nowhere to be found.

I asked the information booth but they have never heard of that company. ¬†Then I lined up at Avis who¬†directed me to the booth that said “Expedia” on it. ¬†I walked over and noticed a lot of company names on their sign: ¬†PayLess Car Rental and different tour operators, taxi, etc. It did not seem right, I have never seen a car rental that sells so many things. ¬† Anyway, there was no line here so I asked the guy for information. ¬†HE SAID FOX RENT A CAR WENT OUT OF BUSINESS AND HE TOOK IT OVER. ¬†He asked me if I had paid any money to the rental company, I said no (which luckily was my case) so he asked me to show him my reservation print-out to¬†see what I reserved. ¬†I passed my papers and he told me he had my car but on a higher rate, Fox Rent a Car was now under his company so different rules applied. ¬†Red flags started to fly left and right….

Luckily the higher rate was only $2 more per day so for the 10 days it was only $20 more. The good news was that he gave me a bigger car for the extra $20 which benefitted us even more since we were 4 adults with fairly big size luggages.  I really think he just wanted to make a little money but he kind of favored us.


While driving though Turkey this car rental contract kept bothering me a bit, what if Fox Rent a Car does exist and I just didn’t find them, what if they charged me for not showing up and here I am driving another car, paid the same amount to another company. It bothered me the point that when I returned the car I took 3 panoramic pictures of the airport with the car agencies lined up next to each other to prove there Fox is not there. I still could not find¬†Fox, neither their return lot at the airport so I calmed down again, maybe they did go out business.

What I learned is that the Istanbul airport prohibits placing company signs in parking lots, which is insane because tourists need to find where to return the car and then find the proper lot. ¬†Try asking for help, people don’t speak English. ¬†We ended up returning the car to the public (paid) garage, ¬†which is where the security guard directed us. ¬†PayLess told me that we parked at the wrong place and need to pay the parking ticket. I told him that I wasn’t going to agree to the extra $10 cost for parking the rental car and I was going to reverse it with my bank. ¬†He calmed me down and told me that he was going cancel the ticket out but he gave me the check-out documents in Turkish so I had no clue what he wrote on it.

When I returned to the USA I decided to send an email to to tell them my story and protect myself from potential charges using my photographs. ¬†I received a reply saying¬†that Fox does exist but it appears that I got “hijacked” by another agency, which they claimed was not the first time. ¬†Well, soon the extra $10 charge appeared on my bank statement as well. ¬†I thought about disputing it but I let that one go even though that I already knew that was¬†“hijacked” but the $10 charge might have been a legitimate charge from the paid garage, which they don’t control.


Posted in Car Rental, Travel

Car rental scam in Costa Rica

San Jose, Costa Rica, Juan Santamaria Airport, December 25, 2015.

Learn from my experience and avoid renting from Firefly Rent a Car in Costa Rica.  This is how I remedied the situation (investigation is still ongoing).

On December 25, 2015 we landed at the Juan Santamaria international airport in San Jose, and after passing immigration, customs and collecting our luggage we headed to the car rental office to pick our car up.  We were excited and looked forward to this 10-day self-drive adventure spending Christmas and New Years there.

I booked a Mini car on Expedia about 8 months prior to my trip by taking advantage of an early booking promotion for $22 per day with taxes included, which was a pretty good deal given December (winter) is high season in Costa Rica not to mention holidays.  Expedia advertised the car being at the terminal which was false information, they only had a booth shared with Hertz so we had to take a shuttle.  (By the way this was the main the reason I booked Firefly was supposed to be conveniently located at the terminal but forget that now).

After presenting our documents we were informed that they do have my car but they had a problem with my credit card because my name was on the front and the numbers were on the back and allegedly not raised enough. I pointed out the sticker on their entrance door showing the type of cards they accept and Visa was on the list!

The man insisted that my card was not acceptable unless I purchased an insurance from them for $699.99.¬† The word “TOURIST” was written all over my white forehead coming from the USA but I wasn’t born yesterday.¬† You might wonder how insurance could be so high on a Mini car of $220 but at that point I wasn’t interested in dealing with them anymore so I went back to the airport looking for another car.

The only car left on Christmas day at the airport was a Toyota Corolla from Thrifty for $130 per day, which was out of question, so I had no choice but to go back to Firefly and deal with them.¬† Unfortunately I only took one credit card with me (for safety reasons) so I could not use another card for payment.¬† They said that they have an old type of credit card reader which can’t read my card.¬† So here is my question: how can you read my card for $699 but not for $220? It is a the same card!!!! He was reluctant and would not give me the car out unless we paid what he asked for.¬† Unwillingly and with no other option, my husband signed the contract (since he was going to be the driver) but I grabbed my camera and started to take pictures to document the case for a later dispute.¬† I took a picture of the credit card acceptance sticker on their entrance door and both credit card readers (old and new) to show that they were indeed well equipped to take any card.

What makes this story worse is that they also made us sign some the blank pages in addition to the car rental contract, which the man filled out after we returned the car adding $50 tip to himself.  So now we were at $722.31 instead of $226.18, with an $500 overcharge. I saved all documents from Expedia including the fine print on Terms and Conditions, the car rental contract showing the higher cost without upgrading the car or purchasing any extras.  We returned the car without a scratch and with a full tank of gas. Hertz checked us out and released the $1,800 deposit which was on hold on my credit card.

Upon my return to the USA I wasted no time and contacted all parties.¬† Expedia said that the they took my credit card for the reservation but it was a “pay at the counter” type of reservation and because they did not charge me upfront they could not refund anything; however they rewarded me with a $350 travel coupon for my inconvenience, good for a year.¬† I applaud them for doing that; given I travel a lot, this is pretty useful, it will cover a few hotel nights within a year ūüėČ They said that their marketing manager would look into this company to prevent other customer becoming victims of scam.

I also contacted Firefly and learned that they operate under Hertz but the Costa Rica location is a privately owned and operated branch so there was no help there (and no response). ¬†By the way US Hertz branches don’t deal with international issues anyway.

I also reported the incident to Orbitz who was responsible for paying half of my car rental cost in Costa Rica but the cost now was $500 higher than the original amount.  They were certainly not at fault and stayed with the original $100 but at least I got that.

My bank initially said that I agreed to sign the $699 contact and initialed it on 5 places before signing it at the bottom and because we also signed blank documents without any amount of them my claim got denied.  I appealed that decision and showed further evidence: credit card receipts, Expedia reservation, Firefly Terms and Conditions for the rental and the photographs I took at the location. I explained my story in more details telling them that I did not have any other choice.  My bank issued a temporary credit for the difference on January 29, 2016, about 4 weeks after I filed a claim with my bank.